Monroe Mowers N More - Not a Professional Business, Very disorganized

Everett, Washington 0 comments

Brought my rider mower in for repairs, was told one week, I told them I needed this for a job I had to do.Checked back at the end of the week to see if it was ready and was told the mechanic had not looked at it yet and was promised it would be looked at first of the week.

I checked on it in the middle of the week and they said it was being worked on and should be ready shortly so I waited. Friday came and still no call. Checked on the weekend and was told the mechanic who was working on it was no longer there and the other mechanic would finish it up. Finally got it back after 3 1/2 weeks in the shop.

First time I went to start it up it would not turn over. After spending 3 weeks waiting for the machine and spending a considerable amount on on repairs the machine still did not function and had the same issue I brought it in for. I found another Professional mechanic that correctly diagnosed the issue and repaired it for me at my home at a fraction of the cost and it works like it should now.

This company is not worth dealing with.They don't understand machinery.

Review about: Riding Lawn Mower.

Monroe Mowers n More doesn't handle parts well.

Snohomish, Washington 1 comment

If a company says parts and service I would expect them to carry a variety of parts in stock to sell to customers.I have gone in now multiple times to buy parts only to have them tell me they don't stock them but would be happy to order them.

In every case I have found them online or at a different business that had what I was looking for.I wasted time and fuel trying to shop local and had to drive farther to get what I needed but got my machine running quicker.

J.L.Monroe WA

Review about: Generator Parts Troy Bilt.

Comments

Anonymous
#557590

Similar Experience,parts are always out of stock,not yet ordered or they order the wrong parts.Counter staff is not very experienced and I can never get through on the phone.I always went to the other small engine business in the industrial park and he always had the right part, usually cheaper and it was right the first time.

I used monroe mowers for repair service once and wasn't happy with the result of that as the carb kept flooding after they supposedly rebuilt it.:(

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